Refund/Cancellation

1. Introduction

This policy outlines the terms for cancellations and refunds for services provided by Smart Call AI UK. By purchasing our services, you agree to the terms set out below.

2. Cancellation Policy

You may cancel your subscription at any time by providing one month’s written notice. Your service will remain active until the end of the notice period, and charges will continue during this time.

3. Refund Policy

All payments are non-refundable once services have been set up and delivered. This includes setup fees and monthly subscription payments.

We do not offer refunds for:

• Partial months of service

• Unused services

• Change of mind after setup

However, we aim to resolve any issues fairly and promptly.

Refunds may be considered at our discretion in exceptional cases where required by law or where a clear service failure has occurred.

4. Setup Fees

Setup fees are charged upfront to cover the time and resources required to configure your service. These fees are non-refundable once work has commenced.

5. Failed Or Missed Payments

If a payment fails or is not received, we reserve the right to suspend or terminate your service until payment is made.

6. Service Issues

If you experience a problem with the service, please contact us as soon as possible. We will make reasonable efforts to investigate and resolve any issues quickly.

7. Changes To This Policy

We may update this policy from time to time. Continued use of our services indicates acceptance of any updated terms.

8. Contact Information

For cancellations or refund enquiries, please contact:
hello@smartcallaiuk.com